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The following contact information is for questions related to individual benefits ONLY. Please do NOT utilize these resources for questions related to the proposed merger of DuPont and The Dow Chemical Company and the intended creation of three strong, industry leading, independent companies.

Merger related benefits questions should be sent directly to U.S.-Retiree@dupont.com. While we will not be able to address individual questions directly, your input will be reviewed and considered as we develop FAQ’s for this site.

OneExchange Name Change: On March 1, 2018,  Towers Watson’s OneExchange, the service you use to gain health insurance coverage and/or manage reimbursements, will officially change its name to Via Benefits®. A notification will be sent in the near future to all participants regarding this upcoming branding change (view here). There is no action for participants to take; this is simply a notification for awareness.

 

Vendor

Phone Number

Website Address

Health Care (Pre 65 Coverage)

 

 

Health Care Eligibility – DuPont Connection

1-800-775-5955

http://digital.alight.com/dupont

Medical - AETNA

1-800-445-7175

www.aetna.com

Medical - Highmark BCBS

1-888-431-4650

www.highmarkbcbsde.com

Prescription Drugs - Express Scripts

1-800-793-8766

www.expressscripts.com/dupontretiree

Dental - MetLife

1-888-883-0052

www.metlife.com/mybenefits

Health Savings Account – Bank of America

1-877-319-8115

www.bankofamerica.com/benefitslogin

Employee Assistance Program - ComPsych

1-800-435-7266

www.guidanceresources.com

 

 

 

Health Care (Post 65)

 

 

Towers Watson – One Exchange

1-855-535-7140

www.medicare.oneexchange.com/dupont

Medicare

1-800-633-4227

www.medicare.gov

 

 

 

Life Insurance

 

 

Securian Life Insurance Company

1-866-365-4304

www.lifebenefits.com

MetLife Long-Term Care

1-888-526-8495

www.metlife.com/mybenefits

 

 

 

Retirement Savings Plan

 

 

Merrill Lynch

1-877-337-5267

www.benefits.ml.com

 

 

 

Pension

 

 

DuPont Connection -- Participants whose benefit is from DuPont, Pioneer, or Sentinel

1-800-775-5955

http://digital.alight.com/dupont

ChemFirst Pension Center -- Participants whose benefit is from ChemFirst

1-866-291-1619

Not applicable

Danisco IRP Pension Center -- Participants whose benefit is from Danisco

1-888-517-3697

Not applicable

Solae Pension Administration Center -- Participants whose benefit is from Solae

1-866-681-5776

Not applicable

Social Security

1-800-772-1213

www.socialsecurity.gov

 

Important information: The information contained herein is general in nature, is not individual tax advice and may not be used to avoid any tax or tax penalty. Tax laws are complex and subject to change, and their application may vary based on the circumstances. DuPont, its benefit plans and their service providers do not provide tax or legal advice. It is your responsibility to consult your own tax and legal advisors. Any inconsistency between the terms of any electronic, written or verbal communication and the official plan document will be governed by the plan document. While DuPont intends to continue its benefit plans, DuPont reserves the right to suspend, modify or terminate its plans at its discretion at any time.