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The following contact information is for questions related to individual benefits ONLY. Please do NOT utilize these resources for questions related to the proposed merger of DuPont and The Dow Chemical Company and the intended creation of three strong, industry leading, independent companies.

Merger related benefits questions should be sent directly to U.S.-Retiree@dupont.com. While we will not be able to address individual questions directly, your input will be reviewed and considered as we develop FAQ’s for this site.

OneExchange Name Change: On March 1, 2018,  Towers Watson’s OneExchange, the service you use to gain health insurance coverage and/or manage reimbursements, will officially change its name to Via Benefits®. A notification will be sent in the near future to all participants regarding this upcoming branding change (view here). There is no action for participants to take; this is simply a notification for awareness.

If would like to request your DuPont W2 (2016-present), please call ADP at 1-844-569-9551.  Select Option 1 for English, Option 3 for Payroll, then Option 1 for employee.


Phone Number

Website Address

Health Care (Pre 65 Coverage)

Health Care Eligibility – DuPont Connection 1-800-775-5955 http://digital.alight.com/dupont
Medical - AETNA 1-800-445-7175 www.aetna.com
Medical - Highmark BCBS 1-888-431-4650 www.highmarkbcbsde.com
CVS Caremark 1-844-212-8696 www.caremark.com
Dental - MetLife 1-888-883-0052 www.metlife.com/mybenefits
Health Savings Account – Bank of America 1-877-319-8115 https://www.myhealth.bankofamerica.com
Employee Assistance Program - ComPsych 1-800-435-7266 www.guidanceresources.com

Health Care (Post 65)

Via Benefits 1-855-535-7140 http://my.viabenefits.com/dupont
Medicare 1-800-633-4227 www.medicare.gov

Life Insurance

Securian Financial 1-866-365-4304 www.lifebenefits.com
MetLife Long-Term Care 1-888-526-8495 www.metlife.com/mybenefits

Retirement Savings Plan

Merrill Lynch 1-877-337-5267 www.benefits.ml.com


DuPont Connection -- Participants whose benefit is from DuPont, Pioneer, or Sentinel 1-800-775-5955 http://digital.alight.com/dupont
ChemFirst Pension Center -- Participants whose benefit is from ChemFirst 1-866-291-1619 Not applicable
Danisco IRP Pension Center -- Participants whose benefit is from Danisco 1-888-517-3697 Not applicable
Solae Pension Administration Center -- Participants whose benefit is from Solae 1-866-681-5776 Not applicable
Social Security 1-800-772-1213 www.socialsecurity.gov

Important information: The information contained herein is general in nature, is not individual tax advice and may not be used to avoid any tax or tax penalty. Tax laws are complex and subject to change, and their application may vary based on the circumstances. DuPont, its benefit plans and their service providers do not provide tax or legal advice. It is your responsibility to consult your own tax and legal advisors. Any inconsistency between the terms of any electronic, written or verbal communication and the official plan document will be governed by the plan document. While DuPont intends to continue its benefit plans, DuPont reserves the right to suspend, modify or terminate its plans at its discretion at any time.